During the first week of April, we had a problem with the contact form on our Website.

Due to this, we lost every inquiry that came through that form, despite the customers receiving a confirmation that we would respond.

Since this forum and blog mostly consists of Shop Partners, we wanted to inform you of this problem, as it could have impacted your customers.

If you have received any questions or complaints from your customers, please have them email us at service@spreadshirt.com.

We apologize for any inconvenience this caused you and your customers, and for taking two weeks to tell you about this issue. It took us a few days to realize what happened, a few days to understand it, and too many days to escalate it. We’ll do better in the future.

The contact form is working now, and we have put in place a new process to make sure we react more quickly… if there is a next time.

Thank you,
Spreadshirt Customer Service

Just wanted to remind everyone that Valentine’s day will soon be here…

Valentine’s Day Order Deadlines

International & HI/AK: order by midnight EST on 2/5/08
Ground (except for HI/AK): order by midnight EST on 2/6/08
3 Day Select: order by midnight EST on 2/10/08
Next Day Saver: order by midnight EST on 2/12/08

Yes, friends, it is that time of year again. Start thinking pink. Valentine’s day will be here before you know it. I just wanted to give an early early reminder of the Valentine’s day shipping dates.

Ground and international: order by midnight EST on 2/4/08
3 Day Select: order by midnight EST on 2/7/08
Next Day Saver: order by midnight EST on 2/11/08

Never fear there is still time to order your gifts and receive them in time for Christmas. As of noon on Wednesday - you still have 36 hours to place your order with express shipping. Skip the mall, trust me, skip the mall, and just order from Spreadshirt.
A personalized gift is way way better than any pair of slippers or box of chocolates.

Just 2 hours left to order your gifts and receive them in time for Christmas with ground shipping. Orders must be received by 12/18! If you are a last minute shopper there is still time!
You have until 12/20 to order using Express Shipping.
Happy Shopping!

16 days left until the big guy in the red suit arrives.
Leah has added the code for the countdown timer from our website to the forums if you want to include a countdown timer on your own site.

Holiday Shipping Dates
International Shipping order by 12/12
Ground Shipping order by 12/18
3 Day Shipping order by 12/18
Express Shipping order by 12/20

Today is the last day to place an order and use 4 day shipping to get your items in time for October 31st!

Shipping Dates:

• 4 day Shipping - Order by 10/23
• 2nd Day Air - Order by 10/25
• Express Shipping - Order by 10/28

…to order your Halloween costume or custom t-shirt from Spreadshirt.

Here are the important dates to know:

• 4 day Shipping - Order by 10/23
• 2nd Day Air - Order by 10/25
• Express Shipping - Order by 10/28

We have tons of Halloween themed designs in the Spreadshirt Marketplace.  I think this costumer idea is pretty clever - a magic 8 ball.  Plus it is funny enough that you could wear it all year.

Front of Shirt:

Back of shirt:

We hope that you love your order from Spreadshirt.  If for some reason, something is not right with your order we are here to help and you can send your item back to us.  But we don’t want your return to end up on this shelf…

If we don’t know who the package is from we can’t help!

So here are a few tips from the Spreadshirt customer service department for faster returns.

With your return please include the following information:

• Order #
• Name
• Contact info - phone number, email, address
• Reason for return - the more specific the better.  Was it the wrong size or is there a problem with the design?  The more information we have the better.
• The Quality Control Card, if you have it