We just finished our company wide meeting and we have a few guests from Spreadshirt Germany who are here visiting the US. Who helped with the presentation. One of the things we were talking about was complaints and lob. Yes, lobs. When I hear the word “lob” I think tennis. From wikipedia…
A lob in tennis is hitting the ball high and deep into the opponent’s court. It can be used as an offensive or defensive weapon depending on the situation.
But, there is actually no tennis taking place in customer service. It turns out that lob is the German word for “praise”.
So the German lesson for today:
German - Lob = English - Praise
Lindsay Patross
Dave
Hmmm, lobster…