Measuring your feedback- Findings from the NPS Conference in London | The UK Spreadshirt blog http://blog.spreadshirt.net/uk/2008/05/08/measuring-your-feedback-findings-from-the-nps-conference-in-london/ Just another Blog.spreadshirt.net weblog Sat, 22 Nov 2008 03:30:21 +0000 http://wordpress.org/?v=2.6.3 Measuring your feedback- Findings from the NPS Conference in London | The UK Spreadshirt blog http://blog.spreadshirt.net/uk/2008/05/08/measuring-your-feedback-findings-from-the-nps-conference-in-london/#comment-2028 ami Fri, 16 May 2008 13:07:10 +0000 http://blog.spreadshirt.net/uk/2008/05/08/measuring-your-feedback-findings-from-the-nps-conference-in-london/#comment-2028 hey mike, just to get it right: we definitely don't ask customers from shopowners - not the customers of standard shops, not the customers of premium shops. we do ask our direct end customers and shopowners (as well as customers who have gotten in touch with our service). hey mike,
just to get it right: we definitely don’t ask customers from shopowners - not the customers of standard shops, not the customers of premium shops.
we do ask our direct end customers and shopowners (as well as customers who have gotten in touch with our service).

]]> Measuring your feedback- Findings from the NPS Conference in London | The UK Spreadshirt blog http://blog.spreadshirt.net/uk/2008/05/08/measuring-your-feedback-findings-from-the-nps-conference-in-london/#comment-1916 MJR Productions Fri, 09 May 2008 16:03:28 +0000 http://blog.spreadshirt.net/uk/2008/05/08/measuring-your-feedback-findings-from-the-nps-conference-in-london/#comment-1916 Just read the NPS blog entry linked to above where it states that EVERY order receives a follow-up email. It's a shame that shop partners still do not have this facility! (Please don't mention data protection as the customer already thinks they are buying from MJR Productions) I spend money promoting my shop, then SS jumps in with a follow-up email. No more orders for me, as the customer goes to the SS shirt designer, or the market place. Makes me wonder if I am wasting my time promoting my shop and should spend all me efforts on the Market Place and being an affiliate. :( Mike Roberts http://tshirts.mjrproductions.co.uk Just read the NPS blog entry linked to above where it states that EVERY order receives a follow-up email. It’s a shame that shop partners still do not have this facility! (Please don’t mention data protection as the customer already thinks they are buying from MJR Productions) I spend money promoting my shop, then SS jumps in with a follow-up email. No more orders for me, as the customer goes to the SS shirt designer, or the market place. Makes me wonder if I am wasting my time promoting my shop and should spend all me efforts on the Market Place and being an affiliate. :(

Mike Roberts
http://tshirts.mjrproductions.co.uk

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